Simple solution is to add a cheap 2.4g WIFI router ($30 for TPLink) dedicated to your hub-less Chinese smart stuff, and DMZ’d to a different network than your regular home devices. Wireless remote features a backlit LED display, blue indicator lights next to each button to show active programs, built-in keyhole (for wall mount installation) and kickstand to place on a tabletop or counter. Recently upgraded to Cox Panoramic 2.4ghz / 5 ghz. What is the product claiming process of Geeni devices? Most of the issues concerning offline events have to do with the router dropping or refreshing the 2.4ghz WiFi signal, channel, WAN or LAN IP’s. The app is completely free and available in both the App Store (iOS) and Google Play (Android) Search "myTouchSmart" TIP: Download and setup your myTouchSmart account while you wait for your device to arrive. 1K likes. Set up your smart switch in 4 simple steps to get started – 1. Hello Valued Customer, thank you for your question. Figure : Adjusting the microphone level. As the parent brand of myTouchSmart and an industry leader in home electronics, Jasco believes in the power of developing products and building partnerships that make a difference. Our automated system analyzes the replies to choose the one that's most likely to answer the question. Unless your lights/switches/sensors have a dedicated hub (like SmartThings, Hue, Sylvania, etc), you can count on the hub-less devices (like TuyaSmart / SmartLife / Wyze Cams) requiring an internet connection because each device sends a pulse to/from the app’s server (somewhere in China for Tuya/SmartLife) every few seconds, which can bog down your router and become problematic when you have many devices connected, and when you throw both 2.4 and 5G WiFi signals going to the same network into play. Find many great new & used options and get the best deals for myTouchSmart In-Wall Digital Timer, 4 Programmable On/Off Buttons, 2 Easy On/Off at the best online prices at … There is no way to get around the devices requiring an internet connection (without some advanced firmware flashing and custom server setup), and therefore there’s also no way to get around each device needing to communicate with its home server in China. Download myTouchSmart Remote Control and enjoy it on your iPhone, iPad, and iPod touch. MyTouchSmart In-Wall Digital Timer Save time, money and energy by scheduling your indoor or outdoor lighting and appliances - ideal for ceiling lights, ceiling fans, exhaust fans, patio lights, and more. The state-of-the art timer delivers convenient automation for lights, fans, appliances and electronics, both indoor and out. You will lose what you have written so far. If it seems to be helpful, we may eventually mark it as a Recommended Answer. Fast and easy to setup, the myTouchSmart™ Plug-In Indoor Digital Timer also features space saving design and two programmable custom "My On/Off Times" buttons, enabling you to easily program your lights to turn on and off for anytime that suits your schedule. As the parent brand of myTouchSmart and an industry leader in home electronics, Jasco believes in the power of developing products and building partnerships that make a difference. Add to Compare. Simply set your current time and select a preset option or set a custom on/off time that suits your schedule. Thanks JD. I have one HUB and 2 timers. Same problem here. Connected Things. Devices just stopped working randomly one day. Tired of manually turn on and off the porch lights on a daily basis? The “Guest Network” by default prioritizes 2.4. I've also tried to re-add the plugs but the app is telling me I can't add them because I need to be on a 2.4 ghz Wi-Fi network. Unless you have a truly static IP from your broadband provider (which nobody does), your broadband modem & router will be renewing their respective leases every 24 hours, both to your WAN Internet connection as well as local LAN / WiFi devices. The status can be saw on web GUI, local GUI. You will lose what you have written so far. I have a $350 Linksys router that started to offline EVERY device on my network (phones laptops and all) every 24 hours +\- 15 minutes like clockwork, requiring a manual restart or manual WAN IP release / renew - that happened once I hit over 50 devices connected simultaneously (45 on WiFi), the majority being my IOT smart stuff (around 30). Add to Cart. Are you sure you want to continue? Featuring two grounded outlets, the timer delivers simple automation for your landscape, patio and seasonal lighting, fans, pumps and appliances. It’s faster because your main router is not having to NAT and inspect the packets to the individual devices (only the one device IP to the second DMZ WIFI router). myTouchSmart Digital Timer - 2 Grounded Outlet Outdoor/Indoor Plug-In. Suzanne says. Please check your Wi-Fi router if online and in range. Sometimes i see the cloud as online, however as soon as i start to access the files (mostly to transfer new files to the cloud), it goes back offline. They are controlled by an app, not by Z-Wave or Zigbee, similar to the Kasa/TP Link swiches. If possible, use a VLAN. This reply will now display in the answers section. Dual/Tri band 2.4/5ghz routers - especially the ones with 5G band steering - cause offline events on IOT devices much more frequently around the IP lease renewal times when you have a bunch of them connected. After much trial and error - weeks of time on my part - and over 75 devices connected to my home networks (43 smart home devices), I have a simple piece of advice that will reduce some headaches here. But we’re talking about rudimentary IOT WiFi devices here, and that’s where the issue is. FIX adb offline problem When you connect a device running Android 4.2.2 or higher to your computer, the system shows a dialog asking whether to accept an RSA key that allows debugging through this computer. I tried everything. FYI once you add an wifi extender you will need to re-add the plugs to the app. All of the GE/Jasco devices use the same plastic case, and are Given very similar names, so it can be very confusing as far as what works with what. This device can only work with the MyTouchSmart, Alexa, and Google Home applications. Set program Add additional devices by pushing one button and never leave… If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Save energy, save money and feel secure with myTouchSmart™ In-Wall Simple Set Digital Timer. Post is disrespectful, about third party products or contains unrelated content or personal information. The bulb appears offline or unreachable, what should I do? For better result, you are able to remove the device, restart the Geeni product and set up again. Can I share Geeni devices with family and friends? We'll get back to you only if we require additional details or have more information to share. Find many great new & used options and get the best deals for myTouchSmart 7-Day Digital All-in-One Indoor In-Wall Smart Timer at the best online prices at eBay! Same here. We found a great solution to this problem and will show you in this post … Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings. I have to unplug the Hub and replug it, sometime I have to Updatge WIFI setting get it to come back. I don’t have a ground to this switch. I've tried updating and reinstalling the app with no luck. Adjusting the webcam settings. There will not be a notification sent to your phone by the application, but when you open the application the device will appear offline if it is unable to connect to your wireless network. Connected Things. Corporate Office. Google takes abuse of its services very seriously. Discard post? Community content may not be verified or up-to-date. MyTouchSmart. Prior to that it was occasional, maybe 1-2x a month. Once the device is hooked up to your wi-fi you can switch your phone, tablet or computer back to the main network. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. I had seen that posting but didn’t see any mention of the MyTouchsmart app. Go to device to see the register status. Causes of Alexa Saying the Echo Is Offline . myTouchSmart™ Timers are an incredibly easy way to automate your lights to be on when you need them most.Learn more at www.byjasco.com Failed to attach file, click here to try again. Devices & Integrations. Suzanne says. myTouchSmart™ Timers are an incredibly easy way to automate your lights to be on when you need them most. My Geeni bulb is acting like a regular bulb and in the Geeni app it says it is offline. I have checked Internet and power on base Arlo is the world's first 100 percent wireless high-definition smart home security camera. Find device 4. myTouchSmart Timers are an incredibly easy way to automate your lights to be on when you need them most. (with a more advanced WIFI control system). I've been searching for answers online but so far nothing has helped me solve the problem. Your notifications are currently off and you won't receive subscription updates. As the parent brand of myTouchSmart and an industry leader in home electronics, Jasco believes in the power of developing products and building partnerships that make a difference. Most home routers do fine with 15-20 devices connected simultaneously, and even more if they’re a phone, tablet, laptop, etc. 4 programmable On/off buttons2 On/off override buttons for when you need to use the connected light/fan outside of your selected scheduled times. Our automated system analyzes replies to choose the one that's most likely to answer the question. Morning! Hope this helps, it resolved our smart plug and app issue. To resolve the app issue I added 2.4ghz Netgear extender with a different SSID name. myTouchSmart Timers are an incredibly easy way to automate your lights to be on when you need them most. Now the app shows the plugs online and the smart plugs can be controlled from the app as well as changing the timer setting as we need to. myTouchSmart Wi-Fi devices are setup and controlled via the myTouchSmart app. Thank you! I don’t have a ground to this switch. My GE In wall smart switch is not working after install. Some community members might have badges that indicate their identity or level of participation in a community. We're committed to dealing with such abuse according to the laws in your country of residence. How to Solve Hik-Connect Offline Issue When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. Here’s what you should know. In Recording Devices, click Microphone, and then click Properties. Every purchase through this website helps humanitarian causes that change and save lives around the world. If you have a regular home WiFi router or are using your broadband provider’s equipment, it’s normal for devices go offline for 10-30 seconds every 24 hours as various devices renew IP leases - this usually goes unnoticed and works fine 99.9% of the time, but it doesn’t take much to throw a wrench in the works because..... Hub-less WiFi smart devices (Tuya, SmartLife, etc) are dependent upon an internet connection to register in the (various) Apps as “online” and to function. Having your hub-less IOT switches and stuff on a dedicated WiFi network that has no firewalls makes it faster, and more secure (provided that those are the only devices on that network) because you’re not giving away and sending your regular WiFi credentials to a Chinese server every 30 seconds and....only their devices are on that network so separation is the security mechanism, not inspection by the router. Reply. Add to Cart. Every single device went offline through our echo and Google mini, so I checked the smartlife app and everything is showing offline too. The offline events can be caused by the router changing 2.4G channels, renewing WAN or LAN IP Addresses, or simply running out of resources while trying to clear cache and handle a lot of devices at one time. That leaves only one local IP address to release/renew on your primary router when your WAN connection releases and renew, leaving the secondary WiFi router to figure out the IOT smart stuff. If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. Ron (Ron) January 9, 2016, 10:06pm #1. myTouchSmart Digital Timer - 2 Grounded Outlet Outdoor/Indoor Plug-In myTouchSmart Timers are an incredibly easy way to automate your lights to be on when you need them most. Signal strength and speed for these types of switches and devices doesn’t require much at all. Featuring two grounded outlets, the timer delivers simple automation for your landscape, patio … Lots of Chinese manufactured smart devices can use multiple apps for connection. The Leviton Wi-Fi switches, Z wave switches, and zigbee switches all work with the SmartThings app. Save energy, save money and feel secure with myTouchSmart™ Timers. Every purchase through this website helps humanitarian causes that change and save lives around the world. Reply. This security mechanism protects user devices because it ensures that USB debugging and other adb commands cannot be executed unless you're able to unlock the device and … Let the second router act as its own DHCP server, and create a different IP numbering system than your original home router. To turn them on, go to. Featuring two grounded outlets, the timer delivers simple automation for your landscape, patio and … Free shipping for many products! Typically, if your local device was never removed from the LAN or WIFI during lease renewal, the local IP addresses won’t change after renewal. The answer to that question is that it depends on the device. Link with router 3. myTouchSmart Outdoor Digital Yard Stake Timer with Rotatable Outlets, Gray . myTouchSmart Indoor Digital Plug-in Timer, 2 Pack, 1 Outlet Polarized, 4 Programmable On/Off Buttons, Space Saving Bar Design, for Lamps, Seasonal Lighting, and Other Small Appliances, 26745, White - - Amazon.com Sometimes the device says its fine (steady white light) but my pc still says offline. You should also go ahead and turn off any firewalls on the second router since there is really no point in fire walking a device that is already unsecure and sending your info to China anyway. The key to remember when adding a second router is to make sure it’s a completely different WiFi name and completely different network than your original home router - how you choose to separate them is up to you. How to reconnect it. Thank you. For better result, you are able to remove the device, restart the Geeni product and set up again. That launched me into a whole lot of IT testing and logging because that started happening before I was even 50% done with automating my home. My GE In wall smart switch is not working after install. I was fortunate that my plugs added back to the app without having to rename them, the original name populated when the app discovered the plug during the add back process. I have installed Line in (e) and Load (d) wires only. myTouchSmart Simple-Set Timers allow you to create unique schedules using simple daily presets, personalized my on/my off settings, fully customizable countdown ranging from one minute to 24 hours, and manual ON/OFF override button if your plans change. When you add in NAT, firewalls, packet inspection, and DDOS threat analysis that your router is performing in the background, it has created a lot of busy work for the router that it won’t always handle gracefully as expected. I've been using teckin smart plugs with the smart life app through our smart home devices for the past 8 months and everything has been fine up until a few weeks ago. Devices & Integrations. For more information, visit Mygeeni.com. It works for several hours, then the next day when I try, Offline. July 16, 2020 at 1:47 pm. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Figure : Opening the Microphone Properties. If you’re going to use the cheaper Chinese stuff (they work great I have a lot of them) then put them all on their own dedicated network and router. $28.99. Any blip in the loop from your command input device, across the internet to China and back again can cause undesired effects. Please help. It doesn’t even control the light manually. Some smarthome devices crap out and are completely useless when they can’t connect to the internet. Your Device is offline, please check WIFI and power for timer. You can buy cheap 2.4G WiFi routers for under $30 on amazon. Every purchase through this website helps humanitarian causes that change and save lives around the world. Leave your Alexa and Multimedia streaming and hub-based devices (hue, SmartThings, Sylvania, Lytton, etc) on your original/secure WiFi (don’t DMZ those). Add to Compare. There will not be a notification sent to your phone by the application, but when you open the application the device will appear offline if it is unable to connect to your wireless network. The device under discussion in this thread is a GE Wi-Fi switch. Go to the Legal Help page to request content changes for legal reasons. Every single device went offline through our echo and Google mini, so I checked the smartlife app and everything is showing offline too. I have installed Line in (e) and Load (d) wires only. It is easier / less resources for your router to process large amounts of data to only a few devices versus tiny amounts of data repeatedly to numerous devices. If you have an incoming / outgoing log on your router, check it and you’ll see requests from the same 3-5 servers every minute that an entry is created. Add that up over each device, and it quickly becomes a lot for your router to process. device offline for a week now. The “Guest Network” by default prioritizes 2.4. The myTouchSmart Smart Switch app is simple to set up, program and control devices in your home or office. Office hours are Monday - Friday, 8:00am - 5:00pm (CST). This product is UL listed and is backed by a one-year limited warranty. Your hub-less IOT smart devices don’t need to be on the same network as Alexa, google, etc. myTouchSmart Digital Timer - 2 Grounded Outlet Outdoor/Indoor Plug-In. However, some devices still work just fine without a connection, albeit without all of the nifty smarthome features enabled. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router. myTouchSmart Outdoor Timer with Wireless Remote 2 Grounded Outlets Save time, money and energy by scheduling your indoor lights, lamps, small appliances, electronics and other seasonal lighting. Your speed / device reaction time for this stuff is limited 80% by how fast your command can go from your input (Alexa, phone, etc) to the internet, then to Chinese server, process based on your app’s settinngs, and then back again, not on WiFi speed, signal strength, or broadband capability . We are! Solved: i am getting a message to say my cameras are offline and it seems like my base station is offline. These are the following steps on how to remove device: 1) From the main device list selects the device which you want to remove. I was going crazy trying to connect an IoT device – I thought I wasted my money, but this fixed it! The camera appears offline or unreachable, what should I do? Devices & Integrations. Seeing a Black Friday deal for these lines of switchs and outlets. I was going crazy trying to connect an IoT device – I thought I wasted my money, but this fixed it! Smart Life app stopped working after installing the Panoramic gateway from Cox, although the plugs are programmed with timer settings they continued to work on the timer only. Home lighting automation WIFI smart plugs and devices come in … Bundle; myTouchSmart Indoor/Outdoor Plug-In Digital Timer, 2 Pack, Black . If your original home router does not have a DMZ option (most do) then set second router WAN IP manually (to one local to first router) and manually add firewall bypasses for it to the first router. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. I get this every day now. July 16, 2020 at 1:47 pm. Ron (Ron) January 9, 2016, 10:06pm #1. Even better, if your broadband provider doesn’t care if you pull 2+ WAN IP addresses, then add a gigabit network switch between your modem and first router, and bypass the connection of the second WiFi router to the first one all together. You'll receive email notifications for new posts at. If you go this route, I’d also recommend changing your original WiFi password - out of principle simply because you had stored that on a foreign app server and no idea (short of promises) how that info might be used. Simplify your routine with myTouchSmart Wi-Fi Smart Controls. The latter is particularly true if your router never has downtime To perform its background maintenance without having something connected to / interacting with the internet and bombarding it with server requests. Can I group multiple Geeni devices together? I've also tried to re-add the plugs but the app is telling me I can't add them because I need to be on a … Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. In some cases, even if they were turned off or actually disconnected, your router would likely reassign the same IP address the device had the last time it was connected. Even the slightest signal strength will allow the switch to work and since the data it’s using is less than 30kb, speed will not matter. Can I fix or troubleshoot Geeni devices remotely? If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. to work because you have to link them through the app and the commands are always sent through the internet anyway and processed on their server. We have a bell home hub that has the advanced network management with 2.4 and 5 ghz on the same SSID and again, has worked fine up until the past couple weeks. If you have a big home you could add a couple of them and set one as a WiFi repeater. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. 1. Add a cheap dedicated 2.4G WiFi router to your main router, DMZ the second router directly to internet with no firewalls, and create a dedicated / separate network for your hub-less IOT smart switches, plugs, cams and sensors - with different WiFi name and password, and different IP network. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. I've tried updating and reinstalling the app with no luck. Thank you! Includes 3 AAA batteries. Once the device is hooked up to your wi-fi you can switch your phone, tablet or computer back to the main network. "Wireless remote functions up to 100 feet. When you submit a report, we'll investigate it and take the appropriate action. $19.99. Those devices rely on an app on a server in China to control them and they try very hard to stay connected - bombarding your router with heartbeat requests every 10 seconds or so. Some questions. Not Bluetooth. Some questions. It doesn’t even control the light manually. Setup account 2. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. This will remove the reply from the Answers section. Jasco Products Company 10 East Memorial Road Oklahoma City, OK 73114-2205 Schedule and control your indoor and outdoor lighting or other devices from anywhere with myTouchSmart Timers. 2) Click on the (…) button on the top right corner. For better result, you are able to remove the device, restart the Geeni product and set up again. In the Microphone Properties, click the Levels tab and move the slider to adjust the volume for the microphone. Dean_Smith (Dean Smith) November 23, 2018, 3:26pm #1. Pretty much useless device until this is fixed.
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